Who We Are
We are a boutique risk and resilience consultancy, established by Managing Director, John Gawne, in 2018.
We understand the commercial and operational risks that your business faces and tailor carefully crafted solutions to treat those risks. We know that every business, industry, or agency is exposed to unique risks in their day-to-day operations and long-term strategy. With this understanding, we offer tailored practical solutions that your organisation can apply to build its resilience.
We are fast becoming known as an industry leader in Risk and Resilience due to our ability to analyse business risks, legislative demands and provide assurance measures. With our expertise, we provide businesses, large and small, with the confidence they need to achieve their goals. We tailor solutions to support clients to meet their desired resilience goals.
John Gawne, Resilient Services’ Managing Director, formed Resilient Services in February 2018. Before its inception, John worked in the utility, energy, and construction industries for 28 years. Since 2010, he has worked extensively in the Emergency Management sector and has developed a reputation as a respected and trustworthy industry professional. Similarly, over that journey, John worked in senior management positions in the private sector and spent time in government roles.
John became aware of a fundamental need for independent and versatile experts who understand businesses’ entire risk and resilience needs while providing personalised and tailored solutions. Likewise, he recognised a need for professionals with the knowledge and emergency management experience from a corporate and operational perspective. All these factors inspired John to start Resilient Services, and he hasn’t looked back since.
To date, Resilient Services have provided risk, resilience, and emergency management solutions to ASX Top 100 companies, and government regulators and agencies within the construction, energy, and oil and gas industries. Of late, the company has expanded into the agribusiness and manufacturing industries and added government grants, accredited RTO training, and strategic business marketing to its suite of professional services.
Resilient Services takes pride in the culture of our organisation. Our overarching values are those of integrity, trust, and transparency. We believe that an organisation will be its most successful when those who are part of it, are candid with each other, can trust one another and feel confident in their ability to succeed. To achieve these outcomes, we plan and build for the mid to long term, encourage others to take responsibility and develop connections amongst staff to facilitate teamwork. We carry these values with us when we partner with our clients.
With strong cultural foundations in place, we can direct our attention entirely towards our clients’ needs and support them in their endeavours. Our goal is to make our clients’ lives better.
Resilient Services prides itself on having a diverse range of experts who bring with them a wide range of experiences.
MBM, Post Grad Emergency and Disaster Management
John Gawne, Managing Director, is a highly motivated and energetic Risk and Resilience specialist with over twenty years of experience within the energy, utility and construction industries in senior management positions. He has also served in government roles. Over that journey, John has amassed 28 years of experience to become a specialist in Emergency Management and Resilience with an operational focus. In addition to this, John holds a Master’s degree in Business and Commerce from RMIT and a post-graduate certificate in Emergency and Disaster Management from the Swinburne University of Technology.
Breanna Chapman, Operations Manager, is Resilient Services’ project manager and client liaison. Brea is one of our senior associates and has been instrumental in developing and delivering emergency exercises and business continuity projects for ASX Top 100 companies and government regulators and agencies. She spearheads the Women in Resilience Leadership (‘WIRL’) network, which is a group that supports professional women in resilience roles. Brea brings to the company experience in project management and human resources. Brea has studied National Resilience at Macquarie University and has completed Crisis Management for Critical Thinkers at the University of Sydney.
Emergency Management Specialist
Samantha Taylor is one of Resilient Services’ Emergency Management Specialists and is instrumental in developing Business Continuity Plans, Emergency Response Plans and After-Action Reviews for ASX Top 100 companies. In addition to this, Sam is a co-producer of the Women in Resilience Leadership network provides professional support and networking to women in resilience. Sam brings to the company experience in training and management and has completed Crisis Management for Critical Thinkers at the University of Sydney. She holds post-graduate qualifications in accounting and business administration.
Risk and Emergency Specialist
Sue is Resilient Services’ Senior Emergency Management Specialist, bringing over 20 years’ operational experience in Air Traffic Control and the Australian merchant navy to our team. She is a facilitator of accredited training and assessment, a skilled project manager, and adept at client engagement and support.
Sue is qualified in Australasian Inter-service Incident Management System 2017, and Public Safety Emergency Management, which includes PUAEMR008 Contribute to an Emergency Risk Management Process and PUAEMR013 Design Emergency Management Exercises. She holds diplomas in Aviation, Quality Auditing, Leadership and Management, and Certificate IV qualifications in Training and Assessment (TAE40116) and Work Health and Safety.
Samantha Harris, Marketing Manager, is responsible for developing the Resilient Services marketing strategy and coordinating all marketing campaigns with sales activities to align with its values and objectives. She also provides strategic business marketing solutions to clients across a range of industries. Sammy has completed a Bachelor of Business majoring in Marketing and Human Resource Management at La Trobe University.
Resilience and Projects Assistant
Ana has 8 years of experience optimising processes and developing risk assessments within the Financial and Hotel industries in Mexico and the US. An interest in increasing her international business experience led her to study a master’s degree in Environmental Engineering at the University of Melbourne and currently studying a master’s in Project Management and Business. Ana has a strong commitment to finding sustainable solutions and generating trust among internal and external stakeholders.
Business Development Specialist
Over the years Julie has worked with mainstream media networks such as News Corp, Australian Regional Media, Fairfax and Nine. Developing growth strategies, managing, and retaining relationships with existing and new clients Julie comes with a wealth of knowledge and experience in her field and has successfully completed a Dual Advanced Diploma in Marketing and Advertising at Victoria University. Born and bred Melbourne, she loves a good cup of coffee and loves to travel, her aim is to see someplace new each year.
Risk and Regulatory Analyst
Natalya is currently completing her double bachelor’s degree in Law and Science, looking to specialise in environmental and medical law. She has a passion for nature and travel. With a diverse work history involving the food, retail, home improvement and construction industries, Natalya looks forward to expanding her skillset further while working in the risk management industry with Resilient Services.
Crystal has spent the past 16 years competing and coaching as a dancer in her local Calisthenics Club and has a passion for all things health, fitness and adventure. Crystal is currently completing her degree in Media and Communications assists with the management and creation of social media content and marketing strategies. With a work history in retail and disability support work, Crystal is looking forward to starting her professional career in a new and exciting line of work that aligns with her future goals and aspirations.