We are a boutique risk and resilience consultancy, established by Managing Director, John Gawne, in 2018.

We understand the commercial, operational and technical risks that your business faces and tailor carefully crafted solutions to treat those risks. We know that every business, industry or agency is exposed to unique risks in their day-to-day operations and long-term strategy. With this understanding, we offer tailored practical solutions that your organisation can apply to build its resilience.

We are fast becoming known as an industry leader in Risk and Resilience due to our ability to analyse business risks, legislative demands and provide assurance measures. With our expertise, we provide businesses, large and small, with the confidence they need to achieve their goals. We tailor solutions to help enterprises meet their desired resilience goals.

Company History

Resilient Services was created by founder and Managing Director, John Gawne, in February 2018. Before its founding, John had worked in the utility, energy and construction industries for the past 28 years. Since 2010, he has worked extensively in the Emergency Management sector and has developed a reputation as a respected professional within the industry. Similarly, over that journey, John worked in senior management positions in the private sector, as well as spending time in government roles.

John became aware of a fundamental need for independent and versatile experts who understand the entire risk and resilience needs of businesses, while at the same time, can provide personalised and tailored solutions. What encouraged John to create Resilient Services was the positive feedback he received from the State Government of Victoria after he produced a report for them. After this initial success, John was inspired to start his own business, and he hasn’t looked back since.

Since then, Resilient Services have provided risk, resilience and emergency management solutions to ASX Top 100 companies, and government regulators and agencies within the construction, energy, and oil and gas industries.

When John started Resilient Services, he wanted to create an agile business which could serve clients in the private and public sector. In his view, there was a lack of expertise in the Risk and Resilience industry. Specifically, there was a lack of professionals with knowledge and experience of emergency management from both a corporate and operational perspective.

Values

Resilient Services takes pride in the culture of our organisation. Our overarching values are those of integrity, trust and transparency. We believe that an organisation will be its most successful when those who are part of it, are candid with each other, can trust one another and feel confident in their ability to succeed. To achieve these outcomes, we plan and build for the mid to long term, encourage others to take responsibility and develop connections amongst staff to facilitate teamwork. We carry these values with us when we partner with our clients.

With strong cultural foundations in place, we can direct our attention entirely towards the needs of our clients and support them in their endeavours. Our goal is to make your and our clients’ lives better.

Our People

Resilient Services prides itself on having a diverse range of experts who bring with them a wide range of experiences.

John Gawne

Managing Director

MBM, Post Grad Emergency and Disaster Management

John Gawne, Managing Director, is a highly motivated and energetic Risk and Resilience specialist with over twenty years of experience within the energy, utility and construction industries in senior management positions. He has also served in government roles. Over that journey, John has amassed 28 years of experience in those industries and become a specialist in Emergency Management and Resilience with an operational focus. In addition to this, John holds a Master’s degree in Business and Commerce from RMIT and a post-graduate certificate in Emergency and Disaster Management from the Swinburne University of Technology.

Breanna Chapman

Operations Manager

Breanna Chapman, Operations Manager, is Resilient Services’ project manager and client liaison. Brea is one of our senior associates and has been instrumental in the development and delivery of emergency exercises and business continuity projects for ASX Top 100 companies, and government regulators and agencies. She spearheads the Women in Resilience Leadership webinar series which is a platform that supports professional women in resilience roles. Brea brings to the company experience in project management and human resources. Brea has studied National Resilience at Macquarie University and has completed Crisis Management for Critical Thinkers at the University of Sydney.

Samantha Taylor

Emergency Management Specialist

Samantha Taylor, is one of Resilient Services’ Emergency Management Specialists, and is instrumental in the development of business continuity plans, emergency response plans and after-action reviews for ASX Top 100 companies. In addition to this, Sam is a co-producer of the Women in Resilience Leadership webinar series which provides professional support and networking to women in resilience. Sam brings to the company experience from training and management and has completed Crisis Management for Critical Thinkers at the University of Sydney. She holds post-graduate qualifications in accounting and business administration.

Cameron de Man

Risk and Regulatory Analyst

Cameron de Man, Risk and Regulatory Analyst, is Resilient Services’ expert in compliance. Cameron has been instrumental in absorbing our client’s business profile and the risks associated with it before developing risk profiles and treatments. Cameron has provided solutions to ASX Top 100 companies and, government regulators and agencies.  Before joining Resilient Services, Cameron worked in the energy and resources sector for four years. Cameron has completed a Juris Doctor degree at the University of Melbourne.

Samantha Harris

Marketing Manager

Samantha Harris, Marketing Manager, is responsible for developing Resilient Services marketing strategy and coordinating all marketing campaigns with sales activities to align with the company’s values and objectives. Sammy has completed a Bachelor of Business majoring in Marketing and Human Resource Management at La Trobe University.

Chanelle Harwood

Accounts and Administration Officer

Chanelle Harwood, Accounts and Administration Officer, brings her wealth of knowledge, and ten years experience within administration and customer care roles to the business. In addition to accounts and administration, Chanelle provides day-to-day support to Operations Manager, Breanna Chapman, and Managing Director, John Gawne.