Crisis Management Planning

Business Crisis Management Consultants

Our crisis management consulting services can help your organisation handle unexpected crises and help minimise risk, enhance resilience, and ensure operational continuity—saving your organisation time and resources.

What is crisis management?

A crisis response is strategic, ensuring that high risk events with the potential to severely affect or destroy a business are systematically managed by executives. Crisis management is the application of strategies designed to help an organisation deal with sudden and significant negative events.

Crisis management follows a structured process aimed at lessening the effects and minimising the damage of a crisis on an organisation and its stakeholders. It consists of three key phases: pre-crisis, crisis response, and post-crisis.
The process involves preparing for, responding to, and recovering from foreseeable risks that a business may encounter, ensuring resilience and continuity in the face of disruption.

The Significance of Crisis Management in Business Resilience

In today’s unpredictable business environment, crisis management plays a crucial role in ensuring business resilience—the ability of an organisation to anticipate, respond to, and recover from unexpected disruptions. Whether it’s a cyberattack, operational failure, reputational threat, or natural disaster, businesses must have a structured approach to mitigate risks, minimise damage, and ensure continuity.

The importance of crisis management plans, exercises, frameworks and policies.

Risks are a natural consequence of doing business, and they can come in both natural and manmade forms of disasters. Storms, floods, fires, and cyclones have impacted humankind since the beginning of time, whereas criminal acts, safety incidents, acts of negligence, sexual harassment, cyber issues (including IT failures), negative media, physical security breaches, and IT security threats (such as hacks, malware, and ransomware) can all plunge a company or government into crisis. Additionally, breaches of regulations, financial losses, and the exposure of personal information can lead to severe legal, operational, and reputational consequences.

Managing these risks is crucial for good business. Ideally, steps can be taken to eliminate risks or mitigate potential consequences through well-structured crisis management plans. When managed correctly, risk mitigation provides a strategic competitive advantage, allowing your business to continue operations while competitors may struggle due to the impacts of an unexpected crisis event.

What crisis management services does Resilient Services offer?

At Resilient Services, we offer a wide range of crisis management services to suit your business’s specific needs. We recognise that every organisation is different and will require a unique set of management procedures. Depending on your circumstances, we can offer and are not limited to the following services:

After action reviews (to capture learnings and provide continuous improvement opportunities)
Business continuity plans and business impact assessments
Crisis communications plans
Crisis and emergency management plans, frameworks and documentation (corporate and operational)
Crisis and emergency management exercises and simulations
Disaster management plans
Emergency preparedness consultant
Detailed reports into cause and effect
Pandemic planning
Resilience policy and planning development
Risk management and mitigation plans
Safety reports
Security risk assessments

Crisis management plans are written to meet government legislation and or ISO 22320:2018 – Security and resilience – Emergency Management – Guidelines for incident management.

The 3 Stages of Crisis Managment Planning

Pre-Crisis:

The pre-crisis phase is a preventative stage focused on evaluating strategic risks that may arise in the event of a crisis. Our crisis management consultants conduct risk assessments, develop response strategies, and establish clear communication protocols. By identifying vulnerabilities and implementing preventative measures, we can help businesses strengthen their resilience and ensure they are well-prepared for potential disruptions.

Crisis:

During the crisis phase, organisations implement the Crisis Management Plan to reduce potential damage and ensure a swift, effective response. This includes activating emergency protocols, coordinating response teams, and maintaining transparent communication with stakeholders. A well-executed crisis response helps contain the situation, minimise risks, and maintain business continuity.

Post-Crisis:

The post-crisis phase focuses on assessing the response and implementing strategies to improve crisis management for future occurrences. Our consultants conduct an After Action Review (AAR) to evaluate the effectiveness of their crisis response, identify lessons learned, and refine their crisis management plans. Continuous improvement ensures greater preparedness and resilience against future crises.

Industries that are offered Crisis Management Systems

Resilient Services provides crisis management consulting to clients across New Zealand and Australia in metropolitan cities such as Melbourne, Perth, Sydney, Adelaide, and Brisbane. Our crisis management services are available for use by a wide array of industries including:

Be Prepared for the Unexpected
– Get Your Crisis Management Plan Today

A crisis will place you, your staff and business into an unusual situation, where panic and poor decisions can be made. At Resilient Services, we develop easy-to-follow instructions to protect you, your staff, and your customers by managing crisis and returning your services to normal in the shortest possible timeframe through step-by-step instructions. By having a crisis management framework in place, you will be providing your stakeholders with the confidence that you know and understand the risks that your business could potentially face, and that in the event of any crisis emergency, your response will be effective at ensuring that normal operations are returned as quickly and safely as possible.

If you’re seeking expert crisis management consultants consultants in Australia, Resilient Services is here to support your organisation through comprehensive planning, preparation, and response strategies.

Book your FREE 30 minutes resilience assessment now

What our clients are saying

“It was thoroughly enjoyable to work with the team at Resilient Services. Clearly, this team is enthusiastic, enjoys what they do, and is proud of what they produce.”

Head of Corporate Risk.
Oil and Gas Producer

“What stood out about Resilient was their practical approach. Meeting the team impressed me with their focus on practical solutions rather than theoretical consultant-driven approaches.”