Incident Management Plans & Consulting Services
What is Incident Management?
Incident management planning is the structured process of preparing for, responding to, and recovering from these events. It provides a framework to:
Identify potential risks and vulnerabilities
Define activation thresholds and escalation processes
Establish roles, responsibilities, and communication protocols
Protect employees, customers, and assets during disruption
Enable faster recovery and a return to business as usual
Working with a skilled incident management consultant ensures this framework is not only comprehensive but also practical, tested, and aligned with your organisation’s needs.
The importance of having an incident management plan
Having a robust incident management system and plan is critical for organisations to respond effectively to unexpected events and minimise operational disruption. Such a system provides a structured approach to identifying risks, defining roles and responsibilities, and establishing clear communication channels during an incident.
With a well-prepared incident management plan, organisations can act quickly, protect their people and assets, maintain business continuity, and recover faster. Beyond immediate response, an incident management plan supports ongoing learning and continuous improvement, ensuring that each event strengthens the organisation’s resilience and readiness for future challenges.
What incident management services does Resilient Services offer?
At Resilient Services, we provide end-to-end incident management services designed to strengthen your organisation’s ability to prepare, respond, and recover from disruptive events. Our services include incident preparedness planning, development of customised response frameworks, and practical training programs to ensure your team can act decisively under pressure.
Following an event, our consultants conduct structured reviews to capture lessons learned and refine your incident management framework for continuous improvement. By combining planning, training, response, and review, we deliver a comprehensive incident management solution that safeguards your people, operations, and reputation.
Our Incident Management Consultants
We are fast becoming known as an industry leader in Incident Management
We understand the commercial and operational risks that your business faces and tailor carefully crafted solutions to treat those risks.
With this understanding, what we do offers tailored practical solutions that your organisation can apply to build its resilience.
Our Incident Management Planning Approach
At Resilient Services, we implement a structured and proactive approach to incident management, tailored to your business needs. Depending on your circumstances, we can offer and are not limited to the following services:
1. Preparedness & Planning
Preparation is the foundation of resilience. We conduct gap assessments, review existing frameworks, and map out risks to create a customised incident management plan. This includes activation thresholds—so your team knows exactly when and how to respond.
2. Training & Team Capability
An incident management plan is only effective if people can execute it under pressure. We deliver training for executives, managers, and frontline staff, supported by scenario-based simulations. These exercises build confidence, strengthen decision-making, and ensure teams are ready to act when it matters most.
3. Review & Continuous Improvement
Every incident presents an opportunity to learn. We facilitate structured post-incident reviews, identify strengths and gaps, and recommend enhancements. By refining your incident management framework regularly, your organisation evolves to meet new risks, regulatory requirements, and industry standards.
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Industries that are offered Incident Management Plans
Resilient Services provides incident management planning & consulting services to clients across New Zealand and Australia in metropolitan cities such as Melbourne, Perth, Sydney, Adelaide, and Brisbane. These industries include, but are not limited to:
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What our clients are saying
“Business continuity plan is comprehensive and flawless.”
Top 4 Australian
Accounting Firm 2021
Incident Management Frequently Asked Questions
Incident management is the structured process of preparing for, responding to, and recovering from disruptive events such as workplace accidents, IT outages, natural disasters, or cyber-attacks. It ensures incidents are managed quickly and effectively to minimise harm and disruption.
An incident management plan provides clear steps, roles, and communication processes during a disruption. Without it, organisations risk confusion, delayed responses, greater financial loss, and reputational damage.
An incident management planning consultant works with your organisation to assess risks, develop tailored response frameworks, train your teams, and provide real-time support during incidents. They also conduct post-incident reviews to improve future readiness.
Plans typically cover a wide range of events, including workplace safety incidents, IT or cyber breaches, natural disasters, reputational crises, and supply chain disruptions. Each plan is tailored to the organisation’s specific risks and industry requirements.
Best practice recommends reviewing and testing your incident management plan at least annually, or whenever there are major organisational changes, new risks, or after a significant incident.
Consultants provide expert guidance, proven frameworks, independent perspective, and hands-on support. This reduces risk, ensures compliance, builds staff confidence, and strengthens organisational resilience.
Incident management focuses on the immediate response to an event—keeping people safe, containing the situation, and restoring order. Business continuity ensures the organisation can continue delivering critical services and operations during and after the incident.
