Work ethic and ethos: Overall, it was thoroughly enjoyable to work with the team at Resilient Services. Clearly, this team are enthusiast and enjoy what they do and are proud of what they produce. In one particular instance, my scope changed dramatically mid-way through a piece of work – the amended scope and actions were sent to me within 24 hours and the team ensured that I was happy with the new process. There were times when I felt they knew what I wanted and needed before I did.
Training and Facilitation: The team at Resilient Services maintained a professional and collaborative style throughout their engagement across the (Oil and Gas Producer) business lines. As the scope of the BCP touch all of the business functions, the team where able to adapt their facilitation to get the best outcomes.
Capabilities and Competencies: The team displayed all the necessary capabilities and knowledge of process, regulations and governance to collect, analyse and compile a professional and practical product. They were able to adapt to the changing environment and evolve with the business needs throughout the turbulent and challenging COVID 19 emergency.
Product and timeliness: The team produced a well-considered, collaborative and comprehensive BCP, which was leveraged by (Oil and Gas Producer) through the activation period. The team was always responsive and adaptable, with a clear customer focus and the ability to scale the solution to address all stakeholders.
I would highly recommend the Resilient Services team in providing advice and scalable support in emergency management consulting services.
Please do not hesitate you contact me if you require any further information.