Privacy Policy
Resilient Services | Version 2.0 Last updated: 6 July 2026 ABN: 41 625 289 634
1. About this Privacy Policy
Resilient Services (ABN 41 625 289 634) is a Melbourne-based consultancy providing business continuity, crisis management, emergency management, risk management and organisational resilience services to clients across Australia.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Notifiable Data Breaches scheme. Further information about the APPs is available from the Office of the Australian Information Commissioner (www.oaic.gov.au).
This policy applies to personal information collected through our website, during consulting engagements, training, exercises, meetings, webinars and other interactions with us. Use of our website is also governed by our Website Terms of Use.
2. What personal information we collect
Contact details, business and engagement information, meeting and webinar information, website and technical information, and correspondence. We generally do not collect sensitive information unless you consent or it is otherwise permitted by law.
3. How we collect personal information
We collect personal information directly from you where practicable, from your organisation where relevant to an engagement, from publicly available sources and automatically through our website via cookies and analytics technologies.
4. Why we collect, hold, use and disclose personal information
We use personal information to deliver consulting, training, exercises and software services; manage client relationships; administer our business; conduct meetings and webinars; respond to enquiries; improve our services; comply with legal obligations; and send marketing communications where permitted by the Spam Act 2003 (Cth). You may opt out at any time.
5. Client information
During consulting engagements, exercises and training activities we may receive information relating to our clients’ personnel, facilities, systems or emergency arrangements. We treat this information as confidential and only use it for the purposes for which it was provided unless otherwise required or authorised by law.
6. Disclosure of personal information
We do not sell personal information. We may disclose information to trusted service providers (including Microsoft 365, SharePoint, Microsoft Teams, website hosting providers and other business systems used to deliver our services), professional advisers, your organisation where appropriate, and government agencies where required or authorised by law. Where overseas processing occurs, we take reasonable steps to ensure compliance with the Australian Privacy Principles.
7. Cookies and website analytics
Our website uses cookies and analytics technologies (including Google Tag Manager and Google Analytics where applicable) to improve website performance and understand usage. Third-party content and websites are governed by their own privacy policies.
8. Online meetings and webinars
We use Microsoft Teams and similar platforms. Where sessions are recorded, participants will be notified. Recordings are retained securely for legitimate business purposes.
9. Storage, security and retention
We store information electronically using secure cloud services and in limited hard-copy records. We use reasonable safeguards including access controls, encryption where appropriate and staff confidentiality obligations.
We retain personal information only as long as necessary for the purposes described in this policy and to satisfy our legal, contractual and professional obligations. Unless a longer period is required by law, client records are generally retained for a minimum of seven (7) years before being securely destroyed or de-identified.
10. Accessing and correcting your information
You may request access to or correction of your personal information. To protect your privacy, we may require you to verify your identity before providing access.
11. Data breaches
If we become aware of an eligible data breach, we will respond in accordance with the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
12. Privacy complaints
If you have a complaint, please contact us first. We will investigate and respond within a reasonable period. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.
13. Contact us
Resilient Services 13 Collard Drive Diamond Creek VIC 3089 Email: info@resilientservices.com.au Phone: 03 9003 9370
14. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on our website.