Emergency Management & Response Planning

What is emergency management & response planning?

Emergency management involves the process of preparing for, responding to, recover from and minimising the effects of any foreseeable hazard that your business may encounter.

Emergencies are defined when the state of a normal procedure is interrupted, and they occur when you least expect them. Some examples are related to heavy machinery, natural disasters, environmental hazards, world events and issues with the supply chain that can put your business at risk of facing a disruption that can have an impact on reputation, profitability and employee and contractor safety.

Having an effective emergency management system is paramount when attempting to alleviate any business disruptions an emergency can cause. At Resilient Services, we follow the emergency management cycle, which is used almost universally to break down the process that needs to be considered when conducting emergency management planning and activities. The different phases of the cycle are preparation, response, recovery, and mitigation. Each phase provides a detailed step-by-step explanation of what your business will do in the event of an emergency.

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What emergency management services does Resilient Services offer?

At Resilient Services, we offer a wide range of emergency management services to suit your business’s specific needs. We recognise that every organisation is different and will require a unique set of management procedures. Depending on your circumstances, we can offer the following services:

The importance of having an emergency management system and plan

When protecting the profitability and longevity of your business and the safety of your staff and the public, it is imperative to ensure that it can respond to and recover from any possible emergency. All sections of the emergency management cycle are considered when creating our plans to ensure that any disruptions that your business may face during an emergency are minimal and that the return to business as usual is as quick as possible.

Emergency plans examine all of the risks that can occur, and the likelihood of these risks are eliminated or minimised. Some risks will be impossible to eliminate, whereas other new risks can emerge. We then develop tailored emergency plans that you and your staff provide input into, so you can be assured of the relevance. We tailor training to ensure everyone is well prepared for the unexpected.

An emergency will place you and your staff into a business as unusual situation, where panic and poor decisions can be made. We develop easy to follow instructions to protect you, your staff, and your customers by managing emergencies and returning your services to normal in the shortest possible timeframe through step-by-step instructions. By having an emergency management system in place, you will be providing your stakeholders with the confidence that you know and understand the risks that your business could potentially face, and that in the event of any emergency, your response will be effective at ensuring that minimal disruptions are caused.

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Previous emergency management plans we have prepared

Resilient Services has created emergency management systems for an array of clientele. We have worked alongside multiple state, federal and local government agencies, ASX top 100 companies including the oil and gas upstream and production, transmission and distribution, electricity generation, transmission and distribution, insurance, building, construction and maintenance, finance sectors and as well as with a variety of small to medium businesses around Australia.

During the COVID-19 Pandemic, Resilient Services managed multiple projects and installed new emergency management systems to ensure compliance with government restrictions in both Victoria and South Australia. We understand the regulation and have been engaged by state and federal regulators and companies in various industries to ensure compliance.

Industries that are offered emergency management systems

Resilient Services provides a range of emergency management systems to a variety of industries. These industries include, but are not limited to:

Enquire for an emergency management system, plan, or procedure.

Our team of risk analysts and emergency planning specialists can help your business prepare for any potential crisis. Fill out an enquiry form or call us on 0439 005 271 to find out more and to see how we can help your business prepare for the unknown.


Some Australian legislation that may be applicable to your business in the energy & power industry may include, but may not be limited to:

  • Ambulance Service Act 1991 (QLD)
  • Australian Marine Oil Spill Centre (AMOSC)
  • Bushfires Management Act 2016 (NT)
  • Disaster Management Act 2003 (QLD)
  • Disaster and Emergency Management Act 2001
  • Electricity Act
  • Electricity Safety Act 1998
  • Electricity Safety (Electric Line Clearance) Regulations 2015
  • Electricity Safety (Bushfire Mitigation) Regulations 2013
  • Electricity Safety (Bushfire Mitigation Duties) Regulations 2017
  • Electricity Distribution Code (EDC)
  • Emergency Services Funding Act 1998 (SA)
  • Emergency Management Act 2004 (SA)
  • Emergency Management Act 2005 (WA)
  • Emergency Management Act 2006 (TAS)
  • Emergency Management Act 2013 (NT)
  • Emergency Management Act 2013 (VIC)
  • Emergency Services Telecommunications Authority Act 2004 (VIC)
  • Environment Protection and Biodiversity Conservation Act 1999
  • Environmental Protection and Biodiversity Conservation Act (Cth) (EPBC Act)
  • Fire and Emergency Act 1996 (NT)
  • Fire and Rescue NSW Act 1989 (NSW)
  • Fire Services Joint Standing Committee Act 1998 (NSW)
  • Gas Safety Act
  • Health Services Act 1997 (NSW)
  • National Emergency Declaration Act 2020 (Cth)
  • Offshore Petroleum and Greenhouse Gas Storage (Environment) Regulations 2009
  • Offshore Petroleum Greenhouse Gas Storage Act 2006
  • Offshore Petroleum and Greenhouse Gas Storage (Safety) Regulations 2009
  • Offshore Petroleum and Greenhouse Gas Storage (Resource Management and Administration) Regulations 2011
  • Offshore Petroleum and Greenhouse Gas Storage Act 2006
  • Public Safety Business Agency Act 2014 (QLD)
  • State Emergency Service Act 1989 (NSW)
  • State Emergency and Rescue Management Act 1989 (NSW)
  • Victoria State Emergency Service Act 2005 (VIC)

Some New Zealand legislation that may be applicable to your business in the energy & power industry may include, but may not be limited to:

  • Biosecurity Act 1993
  • Building Act 2004
  • Canterbury Earthquake Response and Recovery Act 2010
  • Civil Defence Emergency Management (CDEM) Act 2002
  • Defence Act 1990
  • Earthquake Commission Act 1993
  • Epidemic Preparedness Act 2006
  • Fire and Emergency New Zealand Act 2017
  • Greater Christchurch Regeneration Act 2016
  • Hazardous Substances and New Organisms Act 1996
  • Health Act 1956
  • Health and Safety at Work Act 2015
  • International Terrorism (Emergency Powers) Act 1987
  • Local Government Act 2002
  • Maritime Transport Act 1994
  • Public Works Act 1981
  • Resource Management Act 1991