Crisis Management

What is crisis management?

‘Crisis Management is the application of strategies designed to help an organisation deal with a sudden and significant negative event.’

Crisis management involves a process that is designed to lessen the effects and minimise the damage of a crisis event on an organisation and its stakeholders. It can be divided into three phases: pre-crisis, crisis response and post-crisis.

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What crisis management services does Resilient Services offer?

At Resilient Services, we offer a wide range of crisis management services to our clients which include, but are not limited to:

  • Resilience policy and planning development
  • Risk management
  • Safety reports
  • After action reviews (to capture learnings and provide continuous improvement opportunities)

The importance of crisis management plans, exercises, frameworks and policies.

Risks are a natural consequence of doing business and they can come in both natural and manmade forms of disasters. Storms, floods, fires and cyclones have been impacting humankind since the creation of the world, whereas criminal acts, safety incidents, acts of negligence, safety incidents, sexual harassment, cyber issues (including IT failures), negative media, physical security breaches and IT security issues (including hacks, malware and ransomware) can all plunge a company or government into crisis.

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Managing these risks is crucial for good business. Ideally, steps can be put into place to eliminate risks or mitigate any potential consequences by having solid crisis management plans in place. Managing risks correctly can provide a strategic competitive advantage where your business will continue to operate while your competitors may not be able to due to the impacts of an unexpected emergency.

This is where we come in. We help your business to become a resilient organisation by developing efficient crisis management plans, exercises, frameworks and policies that are tailored to your specific needs.

A crisis management plan will assist in protecting your business from the consequences of a major emergency or crisis event by ensuring prompt, effective management and the ongoing coordination of resources and strategies.

The development and documentation of a crisis management framework is a beneficial, valuable resource for any company. It provides an overview of the business crisis profile and the company’s guidelines, capacities and skills to deal with a crisis, as well as how to maintain compliance with internal, local and international regulations.

Managing stakeholders is paramount and having a crisis communications plan will ensure that you’re prepared to notify customers, shareholders, media and social media channels promptly and will help to minimise the threat of litigation.

Crisis management exercises are designed to test the crisis response arrangements, communication channels and preparedness of your company’s systems and individuals when a threat or risk arises. These exercises involve mock scenarios of differing levels of challenge depending on the business objectives, key activities, industry features and potential risks and crisis.

Can your business afford not to have one?

Previous crisis management plans we have prepared

A crisis event will require significant organisational resources, high-level decision-making, and authority. A risk review performed by Resilient Services will identify any operational and corporate risks, as well as evaluate the possible impacts that could be made to the business including to its personnel, stakeholders, brand and/or reputation. Risks may include but are not necessarily limited to, major financial loss, accidents, security threats, extreme weather, negative press or social media, death and/or significant injury of personnel.

A crisis management plan (CMP) provides your business with a response that is designed to appropriately address a crisis or the potential threat of a crisis event and to coordinate an ongoing, strategic management process. The plan also takes into consideration the associated responsibilities, including processes and tools, that need to be highlighted, as well as considers the strategic activities that will be required to be initiated. Any associated arrangements that will be required to be in place to manage a crisis event and to support the business, its activities, associated operations and its personnel will also be considered in the plan. Activities of any primary contractors, subcontractors and suppliers are also covered within the plan.

Industries that are offered crisis management systems

Our crisis management services are available for use by a wide array of industries including:

Enquire for a crisis management plan or framework

Want to discover how we can help your business prepare a crisis management plan, exercise, framework and/or policy? Fill out an enquiry form or call us on 0439 005 271 to find out more and request an information pack.

Resilient Services – Stronger, Smarter, More Secure


Some Australian legislation that may be applicable to your business in the energy & power industry may include, but may not be limited to:

  • Ambulance Service Act 1991 (QLD)
  • Australian Marine Oil Spill Centre (AMOSC)
  • Bushfires Management Act 2016 (NT)
  • Disaster Management Act 2003 (QLD)
  • Disaster and Emergency Management Act 2001
  • Electricity Act
  • Electricity Safety Act 1998
  • Electricity Safety (Electric Line Clearance) Regulations 2015
  • Electricity Safety (Bushfire Mitigation) Regulations 2013
  • Electricity Safety (Bushfire Mitigation Duties) Regulations 2017
  • Electricity Distribution Code (EDC)
  • Emergency Services Funding Act 1998 (SA)
  • Emergency Management Act 2004 (SA)
  • Emergency Management Act 2005 (WA)
  • Emergency Management Act 2006 (TAS)
  • Emergency Management Act 2013 (NT)
  • Emergency Management Act 2013 (VIC)
  • Emergency Services Telecommunications Authority Act 2004 (VIC)
  • Environment Protection and Biodiversity Conservation Act 1999
  • Environmental Protection and Biodiversity Conservation Act (Cth) (EPBC Act)
  • Fire and Emergency Act 1996 (NT)
  • Fire and Rescue NSW Act 1989 (NSW)
  • Fire Services Joint Standing Committee Act 1998 (NSW)
  • Gas Safety Act
  • Health Services Act 1997 (NSW)
  • National Emergency Declaration Act 2020 (Cth)
  • Offshore Petroleum and Greenhouse Gas Storage (Environment) Regulations 2009
  • Offshore Petroleum Greenhouse Gas Storage Act 2006
  • Offshore Petroleum and Greenhouse Gas Storage (Safety) Regulations 2009
  • Offshore Petroleum and Greenhouse Gas Storage (Resource Management and Administration) Regulations 2011
  • Offshore Petroleum and Greenhouse Gas Storage Act 2006
  • Public Safety Business Agency Act 2014 (QLD)
  • State Emergency Service Act 1989 (NSW)
  • State Emergency and Rescue Management Act 1989 (NSW)
  • Victoria State Emergency Service Act 2005 (VIC)

Some New Zealand legislation that may be applicable to your business in the energy & power industry may include, but may not be limited to:

  • Biosecurity Act 1993
  • Building Act 2004
  • Canterbury Earthquake Response and Recovery Act 2010
  • Civil Defence Emergency Management (CDEM) Act 2002
  • Defence Act 1990
  • Earthquake Commission Act 1993
  • Epidemic Preparedness Act 2006
  • Fire and Emergency New Zealand Act 2017
  • Greater Christchurch Regeneration Act 2016
  • Hazardous Substances and New Organisms Act 1996
  • Health Act 1956
  • Health and Safety at Work Act 2015
  • International Terrorism (Emergency Powers) Act 1987
  • Local Government Act 2002
  • Maritime Transport Act 1994
  • Public Works Act 1981
  • Resource Management Act 1991