What a year!

I couldn’t think of another way to kick-off our final newsletter for 2020. This year, despite all its challenges (and we will get to those), has been a success for Resilient Services.

About the challenges, like every business, our greatest challenge this year was managing the dramatic changes and fallout from the COVID-19 pandemic. Before the pandemic, the company secured a lot of work by visiting clients at their offices or cafes. Overnight, the pandemic changed all of this. We required a reset, a rethink, and was forced to adapt. Jobkeeper was a lifeline as it gave us the time to plan our next step and maintain our talented staff. Nevertheless, our goal was to steady the ship, get off Jobkeeper, and grow the business.

As you might know, since its inception in 2018, Resilient Services has specialised in emergency management planning, business continuity and emergency exercises. But with exercises postponed due to staff working from home, and clients’ having already activated their plans, we needed to expand our service offering and move into new industries. This change required some planning, but once our staff captured my vision, they were tremendous in their execution!

With everyone on board, we moved into the manufacturing, agricultural, and engineering services sectors. Moreover, we expanded our service offering to include strategic business & marketing and government grants assessments and applications. Finally, we are developing a digital business continuity solution which I will have more to share about in early 2021. As a consequence, we’ve grown our client base, seen tremendous success, and I am incredibly proud to report that we are off Jobkeeper as of January next year.

Adaptation is our word of the year.

This year we took on board two excellent new additions to the Resilient Services team Samantha Harris and Chanelle Harwood.

Sammy has thrived in her role as Marketing Manager after returning to work from maternity leave. Some of her achievements include taking charge of Resilient Services marketing activities, developing marketing strategies, and contributing to our business plan over the next five years. In addition to her excellent work, Sam brings to the business an invaluable ability to put our ideas into projects and actions.

Chanelle joined at the beginning of the year to assist us in administration and customer care. Chanelle brings a unique and bubbly energy to work every day and always leaves us smiling with her charm and commitment to the team.

We have some brilliant news to share. Breanna Chapman, our Operations Manager, is soon to give birth and will be taking maternity leave. Everyone in the team is excited for Brea, and we can’t wait for her return. Samantha Taylor will mind Brea’s role until she returns. Additionally, Cameron de Man, our Risk & Regulatory Analyst, will be leaving the business in late February to begin as a law graduate at a commercial firm. As a Juris Doctor, Cam’s goal was to join a big firm, and he leaves with our great excitement and blessing. Cameron has been a fantastic asset since he joined the company in February 2019, and he will be missed dearly. As a lifetime Resilient Services alumni, we will follow his career with interest.

To you, our clients, every day we strive to make your life easier and make your business stronger, smarter, and more secure. I can’t wait to see what we can achieve together in 2021 and beyond.

I will be offline between Christmas Day and New Years Day, but I will be back in the first week of January. The remainder of our team will be slowly progressing back into the digital office, in early to mid-January.

Enjoy the break, and season’s greetings from all of us from Resilient Services.

John Gawne

Managing Director

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